Support and Maintenance
Support & Maintenance Program Features Silver Gold Platinum Project Based / Universal License
Program Term 1 Year 2 Years 3 Years License Term
Knowledge Base Access
Priority E-mail Support
WebEx Remote Support
FREE Updates/Upgrades
New Product/Module Discounts
Invitation to Beta Releases
Discount on Consulting / DR Services
Telephone/E-mail Support M-F 8:00 AM to 6:00 PM Pacific Time 5 inquiries Unlimited inquiries 5 inquiries
Weekend Incident Support Sat-Sun 8:00 AM to 6:00 PM Pacific Time 1 inquiry and incident must be opened via the Customer Support Portal. 3 inquiries and incidents must be opened via the Customer Support Portal. Unlimited inquiries, however, incidents must be opened via the Customer Support Portal. 1 inquiry and incident must be opened via the Customer Support Portal.
After Hours Support 6:00PM to 8:00AM Pacific Time For after hours support an incident must be opened via the Customer Support Portal. For after hours support an incident must be opened via the Customer Support Portal. For after hours support an incident must be opened via the Customer Support Portal. For after hours support an incident must be opened via the Customer Support Portal.